Refund policy

NovaCart – Return & Refund Policy

We want you to be happy with your purchase at NovaCart!

Returns
You may request a return within 30 days of receiving your order. Items must be unused and in their original packaging.

Refunds
Once we receive and inspect your returned item, we will notify you if your refund is approved. Approved refunds will be issued to your original payment method.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us with your order number and photos of the item.

Return Shipping
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

Contact Us
For returns or refund questions, please contact NovaCart through our customer support email.

Thank you for shopping with NovaCart